Store FAQ
Thank you for buying from Flush Friends directly! Here are some of the most Frequently Asked Questions.
WHAT ARE FLUSH FRIENDS? WHAT IS THEIR PURPOSE? WHAT IS THEIR DEEPER MEANING?
Click here for answers to these questions and more!
IF I BUY AN EBOOK, HOW DO I READ IT OR GET IT TO MY FAVORITE DEVICE?
After you purchase an ebook, you will receive an email from help@bookfunnel.com with a link to download the ebook, or you can send the ebook directly to your favorite device. If the email hasn’t arrived within 10 minutes after purchase, please check your Spam folder.
You can also find your ebooks in your BookFunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.
If you need help with getting the ebook to your device, just email: help@bookfunnel.com or check https://getbookfunnel.com/.
IF I BUY AN AUDIOBOOK, HOW DO I LISTEN TO IT OR GET IT TO MY FAVORITE DEVICE?
Once you purchase an audiobook, you will receive an email from help@bookfunnel.com with a link to download the audiobook, along with instructions for how to download and listen in their app or on another device. If the email hasn’t arrived within 10 minutes after purchase, please check your Spam folder.
You can also find your audiobooks in your BookFunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.
If you need help with getting the audiobook to your device, just email: help@bookfunnel.com or check https://getbookfunnel.com/
IF I BUY A PAPERBACK, HOW LONG DOES IT TAKE TO GET TO ME?
It depends on which country you're in and which shipping option you choose at checkout.
Each book is printed and sent to you specifically from the independent printer.
In the US, it can take 5-7 working days, and 10-15 working days to reach you outside the US. Thank you for your patience!
WHY WOULD I BUY A PAPERBACK FROM YOU WHEN I CAN GET IT ON ONE OF THE BIG ONLINE STORES WITH FREE SHIPPING?
There is no way we can compete with the big online stores, but by purchasing from us, you are supporting us as an independent publisher (and the Flush Friends!), and we offer deals they don’t.
HOW DOES IT HELP AUTHORS TO BUY DIRECT?
If you buy direct, we remain independent, and we get paid within hours or days, rather than months, which helps us create more books! Thank you!
While authors love the big stores and you can find our books there too, it's pretty crowded on those sales pages! Our direct stores allow us to feature our products without having other products advertised against them.
REFUNDS FOR EBOOKS AND DIGITAL DOWNLOADS
Due to the nature of digital products, all ebook and audiobook sales are final and non-refundable. If you experience a technical issue accessing or downloading your ebook or audiobook, visit bookfunnel.com/help.
DAMAGED OR UNSATISFACTORY PRODUCTS
All print books and products are produced on demand and fulfilled by our print partners. We recognize that occasionally a product may have factory defects, become damaged during shipping, or be incorrectly fulfilled. If you are not satisfied with your purchase when it arrives, please click the contact link above or contact us here https://flushfriends.com/contact/ promptly with your order number and concern and we will review your situation.
Any request must be made within two weeks of initial shipment delivery. We reserve the right to determine what we can or will offer (e.g., exchange, refund, return, etc.).
HOW CAN I CONTACT YOU WITH ANY MORE QUESTIONS?
Please click the contact link above or use this contact form https://flushfriends.com/contact/. Thank you!